Social impact is many things… a labyrinthine maze of criss-crossing issues and people; it is difficult to define; it requires a systems approach; it is complex and the interplays across various issues and constituencies are vast; it is a moving target; it requires several players to do their bit… Our mission is to work with Changemakers or Impact Creators who are bravely striving towards this dream of ‘Social Impact’.
These Impact Creators are community members, staff of civil society organizations (CSOs), employees of social enterprises, Government officials, CSR professionals, Funders who need buttress and support as they strive forth. Collaboratively, through empathetic co-creation, coaching and enabling connections, we support these changemakers in creating and amplifying social impact.
Powering Changemakers -
Our Solution Framework
All our work starts with the most critical question – ‘who are you delivering impact for?’, ‘Who is your customer, your community?’. With the community (in case of a CSO) or customer (in case of a social enterprise) at the center, the core of our work is to equip and support Changemakers.
Our work over these years has powerfully thrown up Six Levers to Power Changemakers - We bundle them into two sets:
the People Set and the Enabling Set.
The People Set
PROVIDE LEADERSHIP: Leaders set the tone - by providing direction and supporting all changemakers in delivering results. It is vital that we power leaders to fuel impact.
BUILD CAPABILITY: It is imperative that all Changemakers, across the impact chain, right from Community leaders / members to frontline staff to leaders and partners are equipped with the right mix of skills, knowledge and perspectives to drive that change.
The 'Powering Changemakers' framework is inspired by 'Mandalas'. We draw on the mandala (Sanskrit for 'circle') as a representation of inter-connectedness, wholeness. The word mandala itself is derived from the root manda, which means essence, to which the suffix la, meaning container, has been added. Changemakers are indeed powerful vehicles, containers of the essence of progress, change, transformation!
ENGAGE & MOTIVATE: Is every Changemaker in the chain of impact in the driving seat, motivated and engaged to deliver? These are transformative individuals! How we keep their passion and vision stoked is the key.
The Enabling Set
SYSTEMS & PROCESSES: Regardless of the form of organization (or collectivization), enabling structures, systems and processes are key to helping Changemakers work in a systematic, cohesive manner which ensures that everyone is pulling steadily, sustainably in the same direction.
ECOSYSTEM LEVERAGE: Complex problems need a diverse set of players to achieve desired change. Do organizations think of this strategically and drive systemic action? Moving away from siloed working towards collaborations and leveraging the ecosystem, helps Changemakers achieve sustainable holistic change.
IMPACT MEASUREMENT: How do we know we are making progress towards our goals? How is data informing our strategy and plans? The measurement mindset and the mechanics in terms of processes and tools are key enablers on the change journey.
Our Solution Suite
Our solutions span the Six Levers to Power Changemakers - going across the People Set and the Enabling Set.
We refer to them as the 'Software' and 'Hardware' of our work, all of which work in a complementary manner to achieve our end goal - of supporting Changemakers.
Our 'software’ work targets the Changemakers directly. Our various solutions focus on enabling reflection, building their capabilities, grooming them, and driving a culture of customer/community impact. We work with our Changemakers across the ecosystem, within the organization and in its ecosystem, on an individual basis, as well as with teams and cohorts and collectives.
On the ‘hardware’ front, our focus is on strengthening the scaffolding that supports these Changemakers. We work with and through enabling structures, systems and processes, impact definition, tracking and measurement and cross boundary synergies, to help deliver impact.
LEADERSHIP DEVELOPMENT LEARNING JOURNEY
Build critical knowledge, skills and perspectives in individual leaders, teams, collectives and cohorts to support them in enhancing efficiencies and effectiveness
Phicus Toolbox: Toolkits; Train the Trainer Workshops; Custom learning journeys; Workshops; Self learning resource guides; Peer learning; Coaching (online and offline)
Support individual leaders and leadership teams in achieving key work goals through an ongoing coaching engagement
Phicus Toolbox: Individual and team development planning; Individual / team coaching; Shadowing; Stakeholder consultations (ideally preceded by our Leader Map solution)
ORGANIZATION HEALTH MAP
Map the organization and key programs against critical impact parameters (The People and Enabling Sets in our Powering Changemakers framework) in collaboration with key leaders and partners of the entity. Support the entity leaders in crafting their future roadmap
Phicus Toolbox: Organization Health Map tool
SYSTEMS & PROCESSES
Co-define critical systems and processes - (1) People-related: Structure & Roles; Recruitment & Selection; Talent Development; Performance Management; Team Engagement); (2) Program-related: Program Design; Log Frameworks; Monitoring Framework & Processes
Phicus Toolbox: Implementation toolkits and templates; Implementation support to internal team
CSO-Corporate Bridges: Impact Immersion Programs for CSO and Corporate teams to facilitate mutual sensitization & cross-pollination
Phicus Toolbox: Immersion Experiences; Workshops; Hackathons
'Purpose-aligned' Cohort/Network: Facilitating and enabling 'purpose aligned' cohorts of partner entities to amplify impact through the strength of the network and its complementary capabilities
Phicus Toolbox: Definition of network structure, purpose, partner requirements & capability building of all constituencies