Our Philosophy
Social impact is many things… a labyrinthine maze of criss-crossing issues and people; it is difficult to define; it requires a systems approach; it is complex and the interplays across various issues and constituencies are vast; it is a moving target; it requires several players to do their bit… Our mission is to work with Changemakers or Impact Creators who are bravely striving towards this dream of ‘Social Impact’.
These Impact Creators are community members, staff of civil society organizations (CSOs), employees of social enterprises, Government officials, CSR professionals, Funders who need buttress and support as they strive forth. Collaboratively, through empathetic co-creation, coaching and enabling connections, we support these changemakers in creating and amplifying social impact.
Powering Changemakers -
Our Solution Framework
All our work starts with the most critical question – ‘who are you delivering impact for?’, ‘Who is your customer, your community?’. With the community (in case of a CSO) or customer (in case of a social enterprise) at the center, the core of our work is to equip and support Changemakers.
Our work over these years has powerfully thrown up Six Levers to Power Changemakers - We bundle them into two sets:
the People Set and the Enabling Set.
The People Set
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PROVIDE LEADERSHIP: Leaders set the tone - by providing direction and supporting all changemakers in delivering results. It is vital that we power leaders to fuel impact.
PROVIDE LEADERSHIP
Lever 1
BUILD CAPABILITY: It is imperative that all Changemakers, across the impact chain, right from Community leaders / members to frontline staff to leaders and partners are equipped with the right mix of skills, knowledge and perspectives to drive that change.
BUILD
CAPABILITY
Lever 2
The 'Powering Changemakers' framework is inspired by 'Mandalas'. We draw on the mandala (Sanskrit for 'circle') as a representation of inter-connectedness, wholeness. The word mandala itself is derived from the root manda, which means essence, to which the suffix la, meaning container, has been added. Changemakers are indeed powerful vehicles, containers of the essence of progress, change, transformation!
ENGAGE & MOTIVATE: Is every Changemaker in the chain of impact in the driving seat, motivated and engaged to deliver? These are transformative individuals! How we keep their passion and vision stoked is the key.
ENGAGE &
MOTIVATE
Lever 3
The Enabling Set
SYSTEMS & PROCESSES: Regardless of the form of organization (or collectivization), enabling structures, systems and processes are key to helping Changemakers work in a systematic, cohesive manner which ensures that everyone is pulling steadily, sustainably in the same direction.
SYSTEMS &
PROCESSES
Lever 4
ECOSYSTEM LEVERAGE: Complex problems need a diverse set of players to achieve desired change. Do organizations think of this strategically and drive systemic action? Moving away from siloed working towards collaborations and leveraging the ecosystem, helps Changemakers achieve sustainable holistic change.
ECOSYSTEM
LEVERAGE
Lever 5
IMPACT MEASUREMENT: How do we know we are making progress towards our goals? How is data informing our strategy and plans? The measurement mindset and the mechanics in terms of processes and tools are key enablers on the change journey.
IMPACT
MEASUREMENT
Lever 6
Our Solution Suite
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Our solutions span the Six Levers to Power Changemakers - going across the People Set and the Enabling Set.
We refer to them as the 'Software' and 'Hardware' of our work, all of which work in a complementary manner to achieve our end goal - of supporting Changemakers.
Our 'software’ work targets the Changemakers directly. Our various solutions focus on enabling reflection, building their capabilities, grooming them, and driving a culture of customer/community impact. We work with our Changemakers across the ecosystem, within the organization and in its ecosystem, on an individual basis, as well as with teams and cohorts and collectives.
On the ‘hardware’ front, our focus is on strengthening the scaffolding that supports these Changemakers. We work with and through enabling structures, systems and processes, impact definition, tracking and measurement and cross boundary synergies, to help deliver impact.
'Software' Suite
LEADER MAP
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Identify key strengths and areas of opportunity for individual leaders and leadership teams to help them improve their effectiveness
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Phicus Toolbox: 360 feedback; psychometric tools
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LEADERSHIP DEVELOPMENT LEARNING JOURNEY
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Build critical knowledge, skills and perspectives in individual leaders, teams, collectives and cohorts to support them in enhancing efficiencies and effectiveness
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Phicus Toolbox: Toolkits; Train the Trainer Workshops; Custom learning journeys; Workshops; Self learning resource guides; Peer learning; Coaching (online and offline)
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PERFORMANCE COACHING
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Support individual leaders and leadership teams in achieving key work goals through an ongoing coaching engagement
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Phicus Toolbox: Individual and team development planning; Individual / team coaching; Shadowing; Stakeholder consultations (ideally preceded by our Leader Map solution)
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ORGANIZATION CULTURE
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Map the current organization culture and craft a leader-driven Changemaker engagement plan to ensure alignment of all key stakeholders with the organization's vision, values and ethos.
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Phicus Toolbox: Culture mapping tool; Voice of Changemakers' Surveys
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'Hardware' Suite
ORGANIZATION HEALTH MAP
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Map the organization and key programs against critical impact parameters (The People and Enabling Sets in our Powering Changemakers framework) in collaboration with key leaders and partners of the entity. Support the entity leaders in crafting their future roadmap
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Phicus Toolbox: Organization Health Map tool
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ENVISION
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Facilitate the core team in (re)defining their vision, strategic priorities and 3 year operating plan in alignment with the Purpose of the entity/core team
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Phicus Toolbox: Secondary domain mapping research; Stakeholder consultations; Workshops
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SYSTEMS & PROCESSES
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Co-define critical systems and processes - (1) People-related: Structure & Roles; Recruitment & Selection; Talent Development; Performance Management; Team Engagement); (2) Program-related: Program Design; Log Frameworks; Monitoring Framework & Processes
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Phicus Toolbox: Implementation toolkits and templates; Implementation support to internal team
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ECOSYSTEM LEVERAGE
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CSO-Corporate Bridges: Impact Immersion Programs for CSO and Corporate teams to facilitate mutual sensitization & cross-pollination
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Phicus Toolbox: Immersion Experiences; Workshops; Hackathons
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'Purpose-aligned' Cohort/Network: Facilitating and enabling 'purpose aligned' cohorts of partner entities to amplify impact through the strength of the network and its complementary capabilities
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Phicus Toolbox: Definition of network structure, purpose, partner requirements & capability building of all constituencies
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